Terms and Conditions

Welcome to HomeSolution.site, operated by Home Service Solution. By accessing or using this Website or our services, you agree to comply with the terms and conditions outlined below. Please read them carefully. If you disagree with any part of these terms, refrain from using our Website or services.

1. Definitions

1.1 “Website” refers to HomeSolution.site.
1.2 “Services” include home appliance repair, installation, maintenance, and associated services offered by Home Service Solution.
1.3 “User” means any individual or entity accessing the Website or availing of the Services.
1.4 “Technician” refers to the professionals assigned by Home Service Solution to perform repair and maintenance services.

2. Use of Services

2.1 Eligibility: You must be at least 18 years old to use our Website or services.
2.2 Information Accuracy: Users must provide accurate, complete, and current information when booking services. Home Service Solution will not be liable for issues arising from incorrect details provided by users.
2.3 Prohibited Activities: Users must not engage in any activity that disrupts the Website’s functionality, compromises security, or breaches intellectual property rights.

3. Service Terms

3.1 Scope of Service: We offer repair, maintenance, installation, and relocation services for home appliances, including refrigerators, washing machines, microwaves, and more.
3.2 Booking and Confirmation: Service requests can be booked via our Website or customer support. Bookings are confirmed only upon receipt of a confirmation message or call.
3.3 Technician Assignments: Our skilled technicians will be assigned to fulfill your service requests. However, we reserve the right to reschedule or reassign technicians due to unforeseen circumstances.

4. Payment and Charges

4.1 Service Fees: Charges for services will be communicated during booking and may vary depending on the appliance type, service complexity, and location.
4.2 Payment Methods: Payments can be made via online methods, UPI, or cash on delivery. All payments must be completed promptly to avoid service delays.
4.3 Taxes: Applicable taxes will be added to the service charges.

5. Cancellations and Refunds

5.1 Cancellation by User: Users may cancel their bookings by notifying customer support at least 24 hours before the scheduled appointment. Cancellation fees may apply.
5.2 Cancellation by Us: We reserve the right to cancel service requests due to unforeseen circumstances. In such cases, users will be notified promptly, and rescheduling or refunds will be offered.
5.3 Refund Policy: Refunds, if applicable, will be processed as per our Refund Policy outlined separately.

6. Limitations of Liability

6.1 No Warranty: Repairs and maintenance are provided on an as-is basis. We do not provide warranties on repaired appliances unless specified for certain parts.
6.2 Damage Liability: We are not responsible for damages caused by pre-existing appliance conditions, improper use, or external factors.
6.3 Force Majeure: We are not liable for delays or failures resulting from events beyond our control, such as natural disasters or technical disruptions.

7. Privacy and Data Protection

Your use of this Website is governed by our Privacy Policy. By using our services, you consent to the collection, use, and storage of your information as described in our policy.

8. Intellectual Property Rights

All content on this Website, including text, graphics, logos, and trademarks, is owned by Home Service Solution. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Modification of Terms

We reserve the right to update these terms at any time without prior notice. Updates will be effective immediately upon posting on this page. Continued use of the Website or services constitutes acceptance of the modified terms.

10. Dispute Resolution

10.1 Governing Law: These terms are governed by the laws of India.
10.2 Jurisdiction: Any disputes arising under these terms shall be subject to the exclusive jurisdiction of courts in Delhi NCR.

11. Contact Information

If you have questions, concerns, or need assistance, please contact us:

• Email: aliyangroup99@gmail.com
• Phone: +91-9355288576
• Website: www.homesolution.site

By using HomeSolution.site, you agree to these terms and conditions. Thank you for trusting us with your home appliance needs!